Résumé

SKILLS

  • Project and release management.
  • Web and community administration.
  • Customer support.
  • Quality assurance on Sony, Microsoft, Nintendo, Apple, and Android platforms.
  • Software: Xbox SDK Tools, Sony test tools, bug management DBs, Adobe design suite, Maya, Microsoft Office suite.
  • General support across multiple disciplines including writing, art, modeling, animation, sound, and engineering.

WORK EXPERIENCE

Double Fine Productions – Release Manager – San Francisco, CA

July 2017 – Present

  • Oversee platform submissions, certification, and QA to meet release goals for all games developed or published by the studio.
  • Work with the publishing, marketing, and PR folks to handle submissions for games and festivals.
  • Coordinate with contractor leads, development teams, producers, and studio heads to release back catalog titles and updates.
  • Customer and community support for all company titles.

Double Fine Productions – QA Lead – San Francisco, CA

February 2016 – June 2017

  • Manage QA teams on-site and abroad for in-house projects released on Windows, macOS, Linux, PS4, PS Vita, Xbox One.
  • Manage myriad platform releases and provide platform support.
  • Coordinate with contractor leads, development teams, producers, and studio heads to release back catalog titles and updates.
  • Customer and community support for all company titles.

Experis – Test Lead – Portland, OR

May 2015 – January 2016

  • Owned the test plan and execution for a AAA title.
  • Led a team of test engineers and testers.
  • Coordinated with the client lead, internal STEs, and testers both local and abroad.
  • Employed a flexible QA approach designed to match the developer’s iterative development.

Double Fine Productions – Associate Producer – San Francisco, CA

June 2014 – May 2015

  • Platform submissions manager.
  • Age ratings submissions.
  • Development and playtest coordinator.
  • Game commentary designer and editor.
  • General support and testing.

Double Fine Productions – Test Lead – San Francisco, CA

February 2013 – May 2014

  • Started as Tester and promoted to Test Lead.
  • Owned and assigned testing for multiple projects in test.
  • Sent regular and preemptive reports to stakeholders.
  • Provided customer support for all studio games.

Electronic Arts Inc. – QA Analyst – Redwood City, CA

August 2012 – January 2013

  • Creation and execution of test procedures.
  • Independent bug discovery and reporting based on self-guided test plans.
  • Created custom playthrough scripts for the level designers.

Experis – Software Test Engineer – Portland, OR

March 2011 – August 2012

  • Utilized instrumented builds to gather data for more effective test coverage.
  • Managed the bug database, then tracked and reported on bug metrics and test coverage.
  • Mentored testers and assisted in tester training.

Electronic Arts Inc. – Test Lead – Redwood City, CA

February 2008 – February 2011

  • Interfaced with customers on the company forum to better assist with their concerns.
  • Creation and execution of test procedures.
  • Managed the bug database, then tracked and reported on bug metrics.
  • Smoked and tested builds for release to the development team.

Electronic Arts Inc. – Quality Assurance Tester – Redwood City, CA

June 2007 – January 2008

  • Bug entry and database management.
  • Reviewed titles for software bugs, game quality issues, and violations of 3rd party standards.
  • Developed and assigned test cases for milestone verification.

Vivendi Games – Interactive Marketing Associate – Los Angeles, CA

October 2006 – March 2007

  • Manager of website and ad localization.
  • Manager of corporate web development, including the company website for Sierra Entertainment.
  • Project manager in charge of online marketing and ad campaigns for game title releases.

Vivendi Universal Games – Interactive Marketing Coordinator – Los Angeles, CA

July 2005 – October 2006

  • Community and company forum management.
  • Ad banner design.
  • Website updates and web graphic design.
  • Customer service through the company support email account.
  • General assistance in all areas of the online support for video game releases.

Vivendi Universal Games – Quality Assurance Tester – Los Angeles, CA

June 2004 – July 2005

  • Bug entry and tracking in the bug database.
  • Searched for game quality issues and violations of 3rd party standards.
  • Developed and executed test suites for milestone verification.

EDUCATION

College of San Mateo – English Coursework – San Mateo, CA

January 2008 – Present

  • Creative writing, literature, and composition.
  • Additional studies in film, scriptwriting, and Maya modeling.

Portland Community College – Art Coursework – Portland, OR

June 2015 – December 2015

  • Drawing and sequential storytelling.

Brooks College – Associate of Science – Multimedia & Graphic Design – Long Beach, CA

August 2002 – March 2004

  • Graphic design and a broad technical foundation including the use of HTML, Javascript, Photoshop, Illustrator, Flash and ActionScript, Quark, Dreamweaver, 3DS Max.
  • Awarded recognition on the Dean’s List.